
Identifies interactive emotional state of both agent and consumer.
Educates the agent on his/her own facial expressions, and how they can affect the conversation.
Helps agent better engage with the consumer and resolve possible issues.
Helps calm agent if emotions are heightened.
Helps agent better engage with the consumer and resolve possible issues.
Helps calm agent if emotions are heightened.
Can improve agent's future interactions with consumers.
Identifies agent's strengths and areas where improvement is necessary.