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Why are emotions important?
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Emotive

Recognition

Identifies interactive emotional state of both agent and consumer.

Educates the agent on his/her own facial expressions, and how they can affect the conversation.

Real-time

Tips

Helps agent better engage with the consumer and resolve possible issues.

Helps calm agent if emotions are heightened.

Real-time

Tips

Helps agent better engage with the consumer and resolve possible issues.

Helps calm agent if emotions are heightened.

Personalized Training Videos &

Performance Reports

Can improve agent's future interactions with consumers.

Identifies agent's strengths and areas where improvement is necessary.

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